DELIVERY INFORMATION
Things You Need to Know
DELIVERY
Current delivery rates are as follows:
UK Standard delivery (3-5 working days) - £3.99
UK FAST delivery (1-2 working days Monday to Friday) – £5.00
Europe (up to 10 working days) - £8.00
Ireland (up to 7 working days) - £6.00
USA and Canada (up to 14 working days) - £14.00
Rest Of The World (up to 10 working days - £11.00
** UK delivery - please allow extra time for delivery to the following postcodes -
HS1-9, IV1-56, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3, AB, BT, IM, JE, GY **
IMPORTANT -
The time estimates for delivery time are usually correct for 99% of deliveries, However we have no control over any postal service. Therefore, deliveries for International customers may see an increased delay to their deliveries due to the postal service & customs that each individual country has in place.
INTERNATIONAL DELIVERY
Europe – estimated delivery time is 3-5 working days.
USA and Canada – estimated delivery time is 7-14 working days
Once the delivery has reached the destination country, any customs or import duties are the recipient’s responsibility. Please check your local Customs Office for more information.
If you would like a refund, you have 21 days of the date shown on the dispatch note to return your item.
IMPORTANT INFORMATION REGARDING ORDERS
If we are unable to supply you with an item or your item is out of stock, you will receive a 'cancelled order' email. If you have already paid for the Items, we will refund you the full amount including any delivery costs charged as soon as possible.
All orders placed after 3pm will be dispatched the following working day.
Please note The Fashion Haus stocks products from several leading suppliers/shops, this may mean some orders with more than one item may come in separate packages. If you only receive part of your order then please be patient and wait until the maximum delivery period has been exceeded before contacting us.
You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your order is going to but also the name of the recipient. We cannot be liable for delivery of your order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information.
We will make every effort to deliver your order within estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control for example, material shortages, travel or transportation disruption, import delays, software or technical failures or higher than anticipated demand. Please note delivery of your order may take longer during sale or other busy periods. Unfortunately we are unable to refund any delivery charges unless your item exceeds an additional 14 days of the original time period.